Responsible Gaming

Before you start a session, decide how much time and money you are prepared to spend. Once your planned amount or playing time has been reached, stop. Do not increase your budget because you are losing or because you believe a win is due. Limits are most effective when they are set before a session and followed consistently.

Helpful habits

• Set a personal spending limit before each session and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of deposits, bets, withdrawals and overall spending.
• Use available account tools, such as deposit limits, loss limits, session reminders, time-outs or cooling-off options, where offered.
• Avoid gambling when you are tired, upset, stressed, under the influence of alcohol or affected by medication.
• Do not borrow money, use credit for gambling or sell possessions to continue playing.
• Keep gambling separate from household money, rent, bills, savings and funds needed for dependants.
• Do not increase your bet size or play for longer to try to recover losses.
• Review your gambling regularly and act early if your habits begin to change.

If an account tool allows a limit to be increased or removed after a waiting period, consider whether that change supports your goals before requesting it. A limit should be a genuine boundary, not a target to reach. If you find yourself regularly changing limits, ignoring them or looking for ways around them, stop playing and seek support.

Take a break when needed

A short break can help you regain perspective. If available, use a time-out or temporary account restriction to prevent access for a chosen period. You can also remove gambling applications, block promotional messages and avoid keeping payment methods readily available for impulsive deposits.

A break may be useful after a large win, a significant loss or any session that leaves you feeling anxious, angry or regretful. If you want to stop gambling for longer, ask about the self-exclusion process available through the service. Self-exclusion is intended for people who want to prevent themselves from accessing gambling services for a defined period or indefinitely, subject to the applicable process and requirements.

Read self-exclusion conditions carefully and do not create another account to get around a restriction. Do not ask another person to gamble on your behalf. Account restrictions work best when combined with personal boundaries, support from trusted people and independent professional assistance.

Support is available across Australia for people affected by gambling, including partners, family members and friends. You can contact Gambling Help Online, a state or territory gambling support service, a qualified counsellor, a psychologist, a general practitioner or a financial counsellor. These services can provide confidential information, practical strategies and referrals suited to your circumstances.

You do not have to manage the issue alone, and you do not need to prove that your gambling is severe before asking for help. A support professional can help you understand your options, prepare a budget, manage urges, discuss self-exclusion and address related concerns such as debt, stress or relationship difficulties.

Contacting Rioace Casino about safer play

If you feel unable to control your gambling, contact Rioace Casino through the support options available on the website and ask about responsible gaming assistance, account limits, a time-out or self-exclusion. Requests may be subject to identity checks, account review and applicable procedures. Ask for help as soon as you recognise a concern.

Keep your account credentials confidential and tell the operator promptly if you believe someone else has accessed your account. If a restriction is active, do not open another account or ask another person to gamble on your behalf. Responsible gaming tools are designed to support your choices, but they cannot replace personal judgement or professional advice.

If you are concerned about someone else

Choose a calm time to speak with the person. Explain what you have noticed without making accusations, and focus on the effect gambling may be having on their wellbeing or shared responsibilities. Encourage them to seek independent support, while remembering that you cannot control another adult's choices.

Protect your own finances by keeping bank accounts, cards, passwords and important documents secure. Avoid covering gambling debts if doing so would put you at risk. You may also wish to seek support for yourself, as gambling can affect the people close to the player as well as the player.

A responsible approach

If you choose to gamble, make it a deliberate and affordable choice. Set your boundaries before you begin, take regular breaks, accept that losses are part of the risk and stop when gambling is no longer enjoyable. Seeking help is a responsible decision, and support is available whenever you need it. The information on this page is general and is not a substitute for professional financial, medical or mental health advice.